DISTANCE AGREEMENT

1. GENERAL AGREEMENT

1.1.SIA “JARDI”, registration no. 52103105721, hereinafter referred to as the SELLER, provides the content available on the website www.jardi.lv, hereinafter referred to as the WEBSITE, and provides services in accordance with the terms and conditions set out below, the terms of delivery, the terms of return of goods, other terms and conditions.

1.2. If the BUYER, using the Internet, purchases the products offered on the HOME PAGE, hereinafter referred to as GOODS, then such mutual agreement is considered a distance agreement and is subject to the legal norms that regulate the distance agreement, including Directive 97/7/EEC of the European Parliament and the Council on consumer protection in connection with distance agreements, the Law of the Republic of Latvia “Law on the Protection of Consumer Rights”, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Rules on Distance Agreements”.

2. ORDERING THE GOODS

2.1. The BUYER orders goods through the WEBSITE, indicating the type and quantity of goods to be ordered. The price of the product is indicated on the WEBSITE, in EUR currency, with value added tax of 21%.
2.2. The BUYER provides the necessary information to the SELLER in the BUYING CART section, chooses the most suitable method of delivery of the goods and the payment procedure.
2.3. The invoice is prepared electronically and is valid without a signature.

3. ORDER DELIVERY

3.1. The SELLER provides the following goods delivery options:
3.1.1. Omniva and/or DPD parcels;
3.1.2. Omniva courier;
3.1.3. Other courier deliveries for individual groups of goods delivered directly from the manufacturer;
3.1.4. The BUYER receives the order at Vidrižu iela 16, Saulkrasti.

3.2. Delivery of the order to the address specified by the BUYER is provided by Omniva or another courier service. The order can be received via Omniva or DPD parcels. Delivery time within 2-5 working days after receipt of payment, if no other delivery term is specified for the specific product. Delivery costs according to the chosen delivery method.

3.3. Deliveries via Omniva or other couriers take place from 9:00 a.m. to 6:00 p.m. local time. When placing an order, the specified delivery times must be taken into account, and the address where the order will be accepted within the delivery time of the given day must be specified as the delivery address.

3.4. The shipping address must be as accurate as possible. Additional information such as stairwell number and apartment number (if delivery to an apartment building) is required to ensure delivery on time. If the delivery address is incorrect or incomplete, the specified delivery times may be extended without prior notice.

3.5. The exact telephone number to which the BUYER can be reached during the specified delivery times must be indicated, so that the SELLER can provide information about the delivery of the goods if the chosen delivery method is Omniva or DPD parcels. Before the delivery, the courier contacts the BUYER by phone, making sure that the BUYER is at the indicated address and will be able to accept the shipment addressed to him. If the specified telephone number is inaccurate or the customer cannot be reached at this number, the specified delivery terms may be extended without prior notice.

3.6. At the time of delivery, the courier has the right to ask the BUYER to present an identity document (passport or driver’s license) to verify the recipient’s identity and record the last 5 digits of this document number.

4. ORDER PAYMENT

4.1. When placing an order, the BUYER can choose the most suitable payment method. The SELLER provides the following payment methods:
4.1.1. payment through internet banks;
4.1.2. payment with Mastercard and Visa payment cards;
4.1.3. transfer with invoice – the invoice is prepared electronically and sent to the customer after placing the order.

5. RETURN TERMS

5.1. REFUSAL RIGHTS:

5.1.1. The right of refusal is the consumer’s right to unilaterally withdraw from the Distance Agreement (reject the order) within a certain period of time, without paying a contractual penalty, interest or damages.

5.1.2. The BUYER can use the right of refusal and unilaterally withdraw from the contract within 14 (fourteen) calendar days. The deadline for using the right of refusal counts from the day the BUYER has received the product or part of the product(s).

5.1.3. The BUYER, using the right of refusal mentioned in these regulations, is responsible for any decrease in the value of the goods, as well as for maintaining the quality and safety of the goods during the period of exercise of the right of refusal.

5.1.4. The BUYER is obliged to return the product to the SELLER within 7 (seven) days after sending the written refusal (if the product has been received). The SELLER’s obligation is immediately, but not later than within 30 days from the day of receipt of the BUYER’s written refusal, to repay the BUYER the amount of money paid for the goods up to the moment of termination of the contract. The SELLER has the right not to refund to the BUYER the amount of money paid for the product until the consumer has returned the product, or upon receiving the product, the SELLER determines that it is used or not in 100% salable condition and appearance, in the original packaging with all original documents (if the product had any attached). The BUYER is responsible for damage to the product that occurred during the return of the product. The BUYER loses the right of withdrawal if he has not notified the SELLER about the exercise of the right of withdrawal within 14 days from the day of receipt of the goods.

5.2. RIGHT OF RETURN OF GOODS:

5.2.1. The buyer’s rights are violated if:
5.2.1.1. when purchasing the product, the BUYER’s freedom of choice and his expressed will were not respected (the BUYER received a different product than ordered);
5.2.1.2. it is not possible to receive comprehensive and complete information about the product or its price;
5.2.1.3. The BUYER was sold an unsafe or non-compliant product.

5.2.2. The product does not comply with the terms of the contract if:
5.2.2.1. it does not match or its assembly does not match the assembly presented by the SELLER at the time of concluding the contract or making the offer;
5.2.2.2. misleading, false information is provided about it, or it is not provided at all, and therefore it is impossible to use the product for its intended purpose;
5.2.2.3. it is damaged (the product has come out of its intended packaging, the inner or outer packaging of the product is obviously damaged).

5.2.3. The BUYER, who has been sold a product that does not comply with the terms of the contract, has the right to request the SELLER, by sending an e-mail to e-mail address [email protected] with a free form application, that the SELLER perform one of the following actions:
5.2.3.1. prevents non-compliance of the goods with the terms of the contract;
5.2.3.2. exchanges the product for the same or equivalent product that would ensure compliance with the terms of the contract;
5.2.3.3. cancels the contract and refunds the amount of money paid for the product to the BUYER.

5.2.4. The product can be exchanged or its non-compliance with the terms of the contract can be eliminated without compensation (including without sending the product and reimbursing other costs) and within a reasonable time, without causing inconvenience to the BUYER.

5.2.5. If the product’s non-compliance with the terms of the contract is minor and cannot significantly affect the consumer’s ability to use the product, the BUYER cannot demand that the SELLER cancel the contract and refund the amount of money paid for the product.

5.2.6. If the SELLER cannot fulfill the contract due to the unavailability of the ordered goods, the BUYER is informed and the SELLER refunds the entire payment no later than within 30 calendar days from the day the SELLER received the BUYER’s order.

6. This agreement is prepared in Latvian and English languages. In case of dispute Latvian version shall prevail.